BuyAdsHQ campaigns are paid in full by card at checkout. This policy explains when you can cancel and what you get back. It's part of our Terms of Service.
Before your campaign airs
You can cancel any time before your flight start date for a full refund. Email[email protected] with your order number from your confirmation email.
After your campaign starts
- Spots that have already aired can't be refunded.
- If you cancel mid-flight, we'll refund the spots that haven't aired yet, prorated by week, unless your remaining spots have already been scheduled with the station.
If we can't air your ad
Every ad goes through Iliad Media Group Holding Inc.'s quality and compliance review before it airs. If we can't accept your ad (for example, it doesn't meet broadcast standards) and we can't agree on changes with you, we'll cancel the order and refund you in full.
Missed spots
If a station misses a scheduled spot for reasons on our side, we'll run a make-good spot of equal value. If a make-good isn't possible within your flight dates, we'll refund that spot.
How refunds are paid
Refunds go back to the card you paid with, through our payment processor, Stripe. Your bank usually shows them within 5–10 business days. Disputing a charge with your bank before contacting us can delay your refund.
Questions
Email [email protected]. We aim to reply within one business day.